SUPPORT AUTOMATION
Resolve 70%+ of support tickets without a human agent. We integrate AI into your helpdesk to auto-respond, auto-route, auto-tag, and auto-escalate — dramatically cutting support costs.
How we deliver value for your project.
For typical eCommerce (order status, returns, FAQs), AI can fully resolve 60-75% without human intervention. The exact figure depends on the complexity of your policies.
We follow best practices of transparency. However, the quality of modern LLM responses means most customers simply experience faster, more accurate support.
We have built integrations for Zendesk, Freshdesk, Gorgias (eCommerce-specific), Intercom, and custom ticketing systems via webhooks.
Real-world metrics from our enterprise AI integrations and custom LLM solutions.
We offer end-to-end artificial intelligence engineering, from conversational bots to deeply integrated RAG workflows.
Our AI architects are ready to review your requirements and provide a free consultation.
Great, professional and fast work. We will hire you again.
Very punctual, does great work, and has a great work ethic
Complete professional, I already requested W3ctrl for my next requirement. I would recommend W3ctrl for any Magento work.
Awesome experience. W3ctrl was able to fix a difficult problem with my linux server and i’ll gladly contact them again whenever I need expert linux advice.
“I am very satisfied, I will soon seek his services again. Thanks!
Very professional and worked fast and answered email in a timely manner. Will use them again and recommend them to others.
Very professional and quick communication on a complex work. I’m very happy and will use w3ctrl again for other server-related tasks.
I had an excellent experience working with w3ctrl. they did the work I needed quickly and delivered exactly what I needed. I would recommend them and use them again.
